Hi,
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8-12+ years of overall IT experience, 8+ years of Salesforce
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8-12+ Administration and Support experience
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Experience supporting multiple Salesforce orgs simultaneously Experience in production support, incident management, and enhancement delivery Support and administer 15-20 Salesforce orgs Manage requests via ServiceNow and email Troubleshoot production issues and perform root cause analysis Handle user access, permissions, and SSO issues Perform configuration updates, field and picklist changes Partner with business stakeholders and support teams Strong communication and stakeholder management skills
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Salesforce Administration & Support
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Incident Management & Troubleshooting
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Stakeholder & Support Management