Hi,
Pleasure mailing you. Please go through the below requirement and let me know if you are comfortable for the position.
Please send me your updated resume along with the best hourly rate, work authorization status and availability.
An early response is really appreciated.
Role : Infrastructure VMware Engineer
Location : Chicago, IL 60601 (Onsite)
Duration : 12+ months
Job Description: Compute Operations Manager (VMware, Windows & Linux)
Role Summary
The Compute Operations Manager is responsible for managing enterprise compute infrastructure across VMware, Windows, and Linux platforms, ensuring high availability, security, and operational excellence. This is a client-facing leadership role requiring strong technical depth, delivery governance, and stakeholder management skills in a managed services or COE environment.
Key Responsibilities
End-to-End Compute Operations
• Lead operations for:
o VMware (vSphere, ESXi, vCenter)
o Windows Server environments
o Linux platforms (RHEL, CentOS, Ubuntu)
• Ensure 24x7 availability, performance, and stability of compute services
• Drive SLA adherence, uptime targets, and operational KPIs
Client & Stakeholder Management
• Act as the primary customer-facing contact for compute services
• Lead:
o Service review meetings (weekly/monthly governance)
o Incident reviews and RCA discussions
o Continuous improvement initiatives
• Translate business requirements into technical solutions
• Maintain strong client relationships and drive customer satisfaction (CSAT)
Team Leadership & Delivery
• Manage and mentor multi-skilled teams (VMware + Windows + Linux admins)
• Oversee L2/L3 support teams in global delivery model (onshore/offshore)
• Drive:
o Skill development and cross-training
o Resource planning and capacity management
• Ensure adherence to operational processes and service quality standards
Incident, Problem & Change Management
• Lead resolution of critical incidents (P1/P2) across platforms
• Ensure timely RCA and preventive actions
• Govern change management activities (patching, upgrades, migrations)
• Maintain and improve operational runbooks and SOPs
Platform Management & Engineering
• VMware:
o Cluster, host, and VM lifecycle management
o HA/DR (vMotion, DRS, SRM basics)
• Windows:
o Server administration, patching, Active Directory coordination
• Linux:
o OS administration, patching, performance tuning
• Collaborate with:
o Storage, network, security, and cloud teams
Automation & Transformation
• Drive automation using:
o PowerCLI, PowerShell, Python, Shell scripting
o VMware Aria / vRealize
• Implement:
o Self-service provisioning
o Auto-remediation and monitoring optimization
• Reduce operational effort and improve efficiency
Monitoring, Reporting & Governance
• Monitor infrastructure using enterprise tools (vROps, OEM, etc.)
• Publish dashboards and reports:
o SLA/KPI metrics
o Capacity & utilization
o Incident trends
• Ensure compliance with:
o Security policies
o Audit and regulatory controls
Required Skills & Expertise
Technical Skills
• Strong expertise in:
o VMware vSphere (ESXi, vCenter, clusters, HA/DRS)
o Windows Server (2012/2016/2019/2022)
o Linux (RHEL / Ubuntu / CentOS administration)
• Knowledge of:
o Backup & DR tools
o Storage (SAN/NAS) and networking fundamentals
Automation & Tools
• Scripting:
o PowerShell / PowerCLI (mandatory)
o Python / Bash (preferred)
• ITSM tools:
o ServiceNow (or equivalent)
• Monitoring:
o vROps, SCOM, SolarWinds, or similar
Process & Framework
• Strong understanding of ITIL processes
• Experience in managed services / COE delivery model
• Exposure to SLA-driven environments
Leadership & Soft Skills
• Strong communication and presentation skills
• Proven ability to manage client expectations and escalations
• Analytical problem-solving and decision-making
• Ability to work in high-pressure environments
Experience Required
• 10–15 years of IT infrastructure experience
• 5+ years in compute/platform operations leadership
• Experience managing VMware + Windows + Linux environments
• Prior experience in client-facing managed services roles (mandatory)
Education & Certifications
• Bachelor’s degree in IT / Computer Science or equivalent
• Preferred certifications:
o VMware VCP
o Microsoft (Windows Server / Azure Admin – optional)
o Red Hat (RHCSA/RHCE – preferred)
o ITIL Foundation
Key KPIs
• SLA compliance (Availability, MTTR)
• Incident reduction & RCA effectiveness
• Automation adoption (reduced manual effort)
• Customer satisfaction (CSAT)
• Platform performance and utilization optimization
Nice to Have
• VMware NSX / Horizon knowledge
• Cloud exposure (Azure / AWS VMware)
• Experience in transformation / migration projects
Thanks & Regards,
Suresh Kumar Reddy Kandula
Lead - US IT
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