Hello,
Tools Development-Software Engineering
Location: Milpitas- CA
Hire Type: Contract
Experience with supporting 3rd party application
- Application suite at Client is IBM Aspera (Shares, Faspex, HSTS, Console).
- Experience with any other corporate integrated file transfer tools is also a plus, especially if functionally is like Aspera.
- Follow up ticket queue in ServiceNow and coordinate a solution
- Application upgrades and configuration changes (DEV/PROD)
- Assist other IT Infra teams based on support documentation (SOP)
- Log and follow up of support tickets with vendor IBM
- Continuously review and update existing server and application documentation
- Build usage reports & conclusions to present to IT Management
- Understanding of security and access controls: coordinate with Security and other Infra teams on
- Single Sign On (SAML)
- PKI & public certificates
- Firewall policies
- VIP/Load Balancing setup for internal and external facing URLs
- Bot protection protocols
- Application improvement projects and initiatives
- Strategic projects on functionality and application changes
- Implementation and coordination with other teams (e.g., automation of provisioning to end users)
high focus on automated user provisioning (SNOW) and SOP/ documentation
- Interacting with user groups representatives to give feedback on the service and get suggestions for improvements
- 3rd line end user support on the end user application (transfer client),
- client knowledge on Windows transfer agent and local security policies (MacOS and Linux knowledge is a plus)
- document work logs in ServiceNow
- update SOPs for Helpdesk and local IT as required
- keep end user documentation up to date
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