C2C-Remote- UX Research Operations Specialist (20726-1)

Hi,

I hope this email finds you well.

My name is Shubham, and I am a Technical Recruiter from Empower
Professionals Inc. We are sourcing "Research Operations Specialist
(20726-1)" role with one of our clients at location "Remote". Please let
me know if you are available in the job market and interested in this
role (see the jobs description below) - if so, we can connect and speak
further.



Please share your updated resume with the current location and work
authorization.


Role: UX Research Operations Specialist (20726-1)

Location: Remote

Duration: 12+ Months



Must have:

Research Experience – 5 Yrs
Research Operations Experience – 5 Yrs
Research Lifecycle Expertise – 5+ Yrs
Research Tools (User Testing, User Zoom, UserVoice, Qualtrics, Maze,
Panel Tools, Airtable) – 5+ Yrs



Good To have:

Internal-Facing Operations Experience – 2–3 Yrs
Supporting Large / Distributed Research Teams – 2–4 Yrs
Experience in Designer-Led Research Environments – 1–3 Yrs
Panel Management / Recruitment / Sampling – 2–4 Yrs



The opportunity:

Seeking a strategic and detail-oriented Research Operations
Specialist to join the growing UX Research team. This role is pivotal in
scaling research practices, streamlining operations, and enabling
researchers to focus on delivering impactful insights. You'll partner
with cross-functional teams to build systems, processes, and tools that
support high-quality research across the organization.



What you'll be working on

Operational Infrastructure: Design and maintain scalable
research workflows, including participant recruitment, study logistics,
documentation standards, and data governance.
Tooling & Systems: Manage and optimize research tools (e.g.,
User Testing, Qualtrics, Miro), and support onboarding and training for
researchers.
Knowledge Management: Build and maintain research repositories,
templates, and dashboards to ensure accessibility and reuse of insights.
Vendor & Budget Coordination: Collaborate with research manager
and broader operations team to manage vendor relationships, contracts,
and budgets for research services.
Compliance & Ethics: Ensure research practices align with
privacy, security, and ethical standards, including consent and data
handling protocols.
Cross-Team Collaboration: Work closely with UX researchers,
strategists, designers, engagement and operations team and stakeholders
to align operational support with project needs.
Continuous Improvement: Identify gaps and opportunities in
research operations and propose solutions that improve efficiency and
impact.



Must have:

Minimum 4+ years of experience in a dedicated Research
Operations role or equivalent.
Proven success in building and scaling research operations in a
fast-paced environment.
Strong organizational and project management skills, with
attention to detail.
Experience with research tools, recruitment, repository tools,
and platforms (e.g., User Testing, Qualtrics, Maze, Miro, User
Interviews or similar).
Familiarity with research methodologies and the end-to-end
research lifecycle.
Excellent communication and stakeholder management skills.
Comfort working across time zones and with globally distributed
teams.



Nice to have:

Experience in enterprise SaaS or employee-facing product
environments.
Familiarity with service design, enterprise research, product
design or UX strategy.
Background or education in operations, research, data science,
information systems or a related field.
Experience with knowledge management systems and research
repositories.
Ability to create and maintain dashboards for operational
metrics and reporting.
Familiarity working with any of the following tools would be
helpful: Adobe Experience Cloud, Adobe Workfront, Microsoft Dynamics and
Power Apps, ServiceNow, Jira, Confluence.



Thanks
Shubham
Technical Recruiter | Empower Professionals

shubham@empowerprofessionals.com |
......................................................................................................................................
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