Hello,
JD:
Candidates with minimum 5-10 years of experience in production support / ITSM projects supporting Incident Management / Problem management
Skills : Incident Management with SQL / PLSQL / Kibana /
Domain: Telecom
Technical skills : SQL / PL SQL / Oracle
Tools : ServiceNow, JIRA, Kibana / Grafana
Basic Knowledge on API
Customer handling – Good Communication skills – Oral & Written
MS Office : MS Excel Power Point
Preferably people with Development background to be able to understand the Incident tickets who can understand the API calls and Kibana logs.
Dealer Support : Live Triaging and resolution at Stores, Identify improvement, coordinate with IM team and get the fixes.
-- Tableau Technical Lead
Location: New Jersey/ New York ( onsite role, candidate is required to travel between dealer locations)
Skills: Kibana, Triaging, App dev background (Java spring boot)
JD:
Candidates with minimum 5-10 years of experience in production support / ITSM projects supporting Incident Management / Problem management
Skills : Incident Management with SQL / PLSQL / Kibana /
Domain: Telecom
Technical skills : SQL / PL SQL / Oracle
Tools : ServiceNow, JIRA, Kibana / Grafana
Basic Knowledge on API
Customer handling – Good Communication skills – Oral & Written
MS Office : MS Excel Power Point
Preferably people with Development background to be able to understand the Incident tickets who can understand the API calls and Kibana logs.
Dealer Support : Live Triaging and resolution at Stores, Identify improvement, coordinate with IM team and get the fixes.
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