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HI,
Hope you are doing great today.
Let me know if you are interested in below requirement.
Please send the suitable resume along with contact details, current location asap on rajashekar_soma@aesinc.us.com
Job Title : Service Now - IT Service Management
Location : Chicago, IL
Duration : 12+ Months Contract
Job Description :
• Strong understanding of overall ITSM process management and Service Now
• Experience in working on complex, cross-functional, time-sensitive projects and manage multiple projects simultaneously to meet deadlines
• Strong communication and interpersonal skills, particularly interfacing with senior professionals; highly collaborative
• Ability to influence and drive team members to make decisions and utilize standardized tools that have been developed for the team’s use
• High energy and comfortable with working in a fast-paced environment
• Works directly with Project Managers to assist, facilitate and support integration activities within ITSM Service Management team primarily focused on ensuring successful onboarding of Visa Acquired Entities (M&As) from an ITSM perspective as well as ensuring services moving into production are operationally ready.
• Assist in defining and maturing the integration processes for Release, Change, Incident, Problem and Knowledge management process.
• Build extensive data models and run sensitivity analysis to evaluate the business value of multiple scenarios in terms of IT infrastructure/software usage to determine best possible solution for Visa Technology.
• Conduct ongoing analysis of M&A ITSM processes and capture knowledge from existing integration professionals through observation and assessment
• Assist product owners with execution of technology strategy, keeping a view of the operating expense impact of key decisions
• Utilize advanced knowledge of SQL scripting to run complex queries to extract data from multiple sources and normalize it based on technical discussions.
• Assist in the creation of standardized ITSM service now reporting for different stakeholders including executive management
• Operate with a fair degree of independence, dealing with senior professional staff and managers
• Strong knowledge in Service Now reporting to build reports
• Work with Reporting team to build and publish interactive dashboards using business intelligence or tableau tools to help technology leaders understand M&A scorecard and metrics
Thanks & Regards
Rajashekar Soma
PH : 9724400066
Agile Enterprise Solutions Inc.
7460 Warren Pkwy,Suite 100, Frisco, TX 75034.
Email: rajashekar_soma@aesinc.us.com
Website : www.aesinc.us.com
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