Hi,
If you are actively searching for new opportunities, I would like to make you aware of IT Support Professional II role within the State of Georgia. I will be happy to discuss what you may be looking for in your next role and what this position will offer your career.
Role: IT Support Professional II
Experience: 2+ Years
Location: Telework- 50% remote, 50% onsite, However, it is determined by the need for each week.
Rate: 34 $/Hr on C2C
Visa Status: USC Only
Mode of Interview: Webcam Interview Only
Provide customer service for GTRI Support Units & assist the Systems Support team of the Information Systems Dept. in the day-to-day IT ops. Provide unit level support in the installation,operation & maintenance of computer systems.
Job Description
Position typically addresses issues of moderate complexity, receiving general instructions on routine work and more specific direction on new assignments.
Major Responsibilities:
Provide technical support for users that submit help requests to the Jira ticketing system and the help desk phone line. Create and update Windows workstation images. Install, maintain and upgrade workstation and peripheral hardware and software. Respond to and resolve workstation and application related problems. Update desktop software/applications; maintain documentation on installed applications. Create and manage user accounts in Exchange Admin Center and Active Directory. Provide users with assistance in working in specific applications. Maintain/troubleshoot office related equipment and applications such as VoIP phones, copiers, fax machines, printers, building access system and email accounts. Perform other related duties as assigned.
Requirements:
- US citizenship
- Bachelors degree in: Information Technology, Computer Information Systems, Computer Engineer, Computer Science, IT Management or related Technology degree
- Minimum 2 years experience
- Active Directory
- SCCM
- Windows/Mac Desktop Support
- Remote support
Skill | Required / Desired |
US citizenship | Required |
Bachelor's degree in Information Technology, Computer Information Systems, Computer Engineer,Computer Sci., IT Management or related Technology degree | Required |
Minimum 2 years experience | Required |
Active Directory | Required |
SCCM | Required |
Windows/Mac Desktop Support | Required |
Remote support | Required |
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