Role Genesys Pure cloud
Location Louisville, Kentucky
Roles/Responsibilities
Strong experience with Genesys products: installation, configuration and troubleshooting .
Nice to have Nuance Development experience. . Required to have Java background ·
In-depth understanding of Genesys architecture for all mentioned components ·
Understanding of Genesys HA architecture, including functionality of related 3d party components
· Understanding of Genesys Disaster Recovery architecture, including functionality of related 3d party components
· In-depth understanding of Genesys Framework, IVR, eServices, Routing, Recording and Reporting
· Experience in communications with customers representatives
· Be able to understand and analyze business needs with regards to call center implementation to develop, design and help deploy state-pf-the-art call center solutions
Sincerely Yours,
Dushyant Som
Sr.Technical Recruiter
Diverse Lynx, LLC
Tel: (732) 452-1006 Ext.296
Direct : 8143761371
Dushyant.som@diverselynx.com
www.diverselynx.com
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