C2C - Lead Application Support Consultant - NYC, NY (Hybrid)

Hi, Hope you’re doing well. My name is Mayank, and I am a Technical Recruiter from Empower Professionals Inc. We are sourcing for a “Lead Application Support Consultant” role located at “NYC, NY” and it’s a long-term contract with possible extensions. If you have any suitable profiles, please share their updated resumes with the candidate’s location, work authorization and expected rate so that we can proceed. Role: Lead Application Support Consultant Location: NYC, NY (Hybrid) Duration: 12+ Months Must have: • Application Support • Stakeholder Management • ITIL Job Description: • The Onsite Service Lead will act as the primary point of contact for client stakeholders, ensuring smooth service delivery, SLA adherence, and coordination between onsite and offshore teams. Key Responsibilities Act as SPOC for client stakeholders Manage incident, problem, and change management processes Ensure SLA/KPI adherence and reporting. • Coordinate with offshore teams for issue resolution Conduct governance calls and status updates. • Drive root cause analysis (RCA) for critical incidents Manage escalations and high priority issues Oversee release and deployment coordination Identify automation opportunities. • Maintain knowledge management practices. Requirements: • 8-12 years in Application/Production Support Strong ITIL process knowledge Stakeholder management experience. • Experience in onsite-offshore model Strong analytical and communication skills Experience with tools like ServiceNow/Jira In compliance with the salary transparency law, the expected pay range for this role is $50 - 60/hr. Actual compensation depends on experience and interview evaluation. Thanks Mayank Verma Senior Technical Recruiter | Empower Professionals ...................................................................................................................................... Mayank@empowerprofessionals.com | LinkedIn: https://www.linkedin.com/in/mayankdverma/ Fax: 732-356-8009 | 100 Franklin Square Drive – Suite 104 | Somerset, NJ 08873 www.empowerprofessionals.com Certified NJ and NY Minority Business Enterprise (NMSDC) Empower Professionals firmly opposes e-mail "spamming". We apologize to those who do not wish to receive this e-mail and also to those who have accidentally received it again. Please reply with “REMOVE” in the subject listing, with all aliases email addresses that you would want removed and any inconvenience caused is highly regretted. We appreciate your patience and cooperation. This e-mail and any files transmitted with it are for the sole use of the intended recipient(s) and may contain confidential and privileged information. If you are not the intended recipient(s), please reply to the sender and destroy all copies of the original message. Any unauthorized review, use, disclosure, dissemination, forwarding, printing or copying of this email, and/or any action taken in reliance on the contents of this e-mail is strictly prohibited and may be unlawful. To subscribe or unsubscribe: https://send.empowerprofessionals.com/newsletter/subscribe/647186e8-bcb0-4f73-8f80-cb3daff9ad90