C2C- Remote Role || Sr. Genesys Integration Architect/Lead Engineer

Hi, Hope you’re doing well. My name is Yashasvi, and I am a Team Lead from Empower Professionals Inc. We are sourcing for a Sr. Genesys Integration Architect/Lead Engineer role located at Remote and it is a long-term contract for at least 12 months and can be extended further as well. If you're skills match the job description, please share your updated resume along with your location and expected rate so that I can get in touch with you for further process. Role: Sr. Genesys Integration Architect/Lead Engineer Location: Remote Duration: 12+ Months Must-Have: o Genesys Cloud CX Architecture & APIs o Enterprise Integration Architecture (CRM, Middleware, Event Driven APIs) o Integration Validation & Test Strategy (SIT, UAT, Non-Functional Testing) Job Description: Core Platform & Architecture Expertise: • Deep hands-on experience with Genesys Cloud CX architecture • Strong understanding of end-to-end contact center architecture, including: o IVR / Architect flows o Omnichannel routing (voice, chat, email, messaging) o Agent desktop and CTI orchestration • Ability to define reference architectures for Genesys centric ecosystems (Genesys + CRM + middleware + downstream systems) Integration Architecture & Design (Primary Focus): • Architecture ownership for enterprise integrations between Genesys and: o CRM platforms (Salesforce, Microsoft Dynamics 365) o Case management, policy, billing, or customer master systems • Design of event driven and API based integrations, including: o Real time vs asynchronous patterns o Webhooks, callbacks, and notification services o Data consistency and reconciliation strategies • Expertise in Genesys Cloud APIs: o Conversation, Routing, Contact, Analytics, Architect APIs • Ability to define integration contracts, schemas, error handling, and retry strategies Integration Validation & Quality Strategy: • Ownership of integration test strategy (not just execution), including: o End to end SIT and UAT approaches o Cross system dependency mapping o Nonfunctional testing (latency, scalability, failover) • Experience defining testability into architecture designs • Ability to guide teams on: o API test automation approaches o Contract testing o Mocking and simulation of dependent systems • Strong defect triage and root cause leadership across vendor and internal teams Middleware, Cloud & Security: • Strong experience with middleware / integration platforms: o MuleSoft, Azure Logic Apps, Azure Functions, or custom API layers • Solid understanding of cloud native patterns on AWS and/or Azure • Expertise in security and identity for integrations: o OAuth 2.0, token management o PII handling and regulatory considerations • Knowledge of monitoring, logging, and observability for integrations (APM, logs, alerts) In compliance with the salary transparency law, the expected pay range for this role is $50 – $60/hr. Actual compensation depends on experience and interview evaluation. Thanks Yashasvi Hasija Team Lead | Empower Professionals ...................................................................................................................................... Yashasvi@empowerprofessionals.com | LinkedIn: linkedin.com/in/yashasvi-hasija-6a745625b 100 Franklin Square Drive – Suite 104 | Somerset, NJ 08873 www.empowerprofessionals.com Certified NJ and NY Minority Business Enterprise (NMSDC) Empower Professionals firmly opposes e-mail "spamming". We apologize to those who do not wish to receive this e-mail and also to those who have accidentally received it again. Please reply with “REMOVE” in the subject listing, with all aliases email addresses that you would want removed and any inconvenience caused is highly regretted. We appreciate your patience and cooperation. This e-mail and any files transmitted with it are for the sole use of the intended recipient(s) and may contain confidential and privileged information. If you are not the intended recipient(s), please reply to the sender and destroy all copies of the original message. Any unauthorized review, use, disclosure, dissemination, forwarding, printing or copying of this email, and/or any action taken in reliance on the contents of this e-mail is strictly prohibited and may be unlawful. To subscribe or unsubscribe: https://send.empowerprofessionals.com/newsletter/subscribe/647186e8-bcb0-4f73-8f80-cb3daff9ad90