C2C - Remote - Business Analyst with ServiceNow FSM (FSM Certified)

Hi, Hope you’re doing well. My name is Aabhash, and I am a Technical Recruiter from Empower Professionals Inc. We are sourcing for a “ServiceNow FSM Business Analyst” role located at “100% Remote” and it’s a long-term contract with possible extensions. If you have any suitable profiles, please share their updated resumes with the candidate’s location, work authorization, and expected rate so that we can proceed. Role: ServiceNow FSM Business Analyst (FSM Certified) Locations: 100% Remote (Client is in VA) Duration: 12+ Months Contract Job Description: • We are seeking a highly skilled and motivated ServiceNow FSM Functional Consultant or Business Analyst. • You will work closely with developers, architects, and customer stakeholders to implement FSM solutions that will streamline field service operations in Customer’s organization and enhance customer satisfaction. Key Responsibilities: • Plan and drive of agenda for requirements workshop for FSM module features around Work order management, Dispatcher workspace, Dynamic Scheduling, Planned Maintenance, Inventory management, Field agent mobile app, skills, and parts management. • Documentation of configuration requirements and user stories in Agile Development module of ServiceNowReview filled in data templates provided by Customer stakeholders and guide the stakeholders on data collection • Collaborate with ServiceNow Developers and QA Consultants to ensure that the development and testing is done in accordance with this Statement of work • Perform Functional Testing on the non-production instance before handing over to the QA Consultant for QA Testing • Review and validate design and FRS deliverables • Provide training to customer SMEs on features of ServiceNow FSM Module • Provide inputs to Project Manager on activities, risks, issues, solutions • Demonstrate and validate that the system performs both functionally and technically in accordance with the agreed configurations • Ensure that scope deviation requests are documented and handed over to Project manager to be discussed in Steering Committee • Participate in UAT with Customer stakeholders and drive the test cases with the UAT testers. • Document all defects during UAT and collaborate with Technical Consultant for defect fixes and retesting. Required Skills & Certifications: • Previous project experience on implementing FSM module related to Work order management, Dispatcher workspace, Dynamic Scheduling, Planned Maintenance, Inventory management, Field agent mobile app, skills, and parts management. • Strong understanding of Employee Center or Employee Center Pro. • Understanding of HRSD industry use cases (e.g., utilities, telecom, healthcare). • Excellent communication and documentation skills. • ServiceNow Certified System Administrator (CSA) • Certified Implementation Specialist – FSM • Need FSM Certified In compliance with the salary transparency law, the expected pay range for this role is $30 – $60/hr. Actual compensation depends on experience and interview evaluation. Thanks Aabhas Jain Technical Recruiter | Empower Professionals ...................................................................................................................................... Aabhash@empowerprofessionals.com | LinkedIn: linkedin.com/in/aabhash-jain-201063285 Fax: 732-356-8009 | 100 Franklin Square Drive – Suite 104 | Somerset, NJ 08873 www.empowerprofessionals.com Certified NJ and NY Minority Business Enterprise (NMSDC) Empower Professionals firmly opposes e-mail "spamming". We apologize to those who do not wish to receive this e-mail and also to those who have accidentally received it again. Please reply with “REMOVE” in the subject listing, with all aliases email addresses that you would want removed and any inconvenience caused is highly regretted. We appreciate your patience and cooperation. This e-mail and any files transmitted with it are for the sole use of the intended recipient(s) and may contain confidential and privileged information. If you are not the intended recipient(s), please reply to the sender and destroy all copies of the original message. Any unauthorized review, use, disclosure, dissemination, forwarding, printing or copying of this email, and/or any action taken in reliance on the contents of this e-mail is strictly prohibited and may be unlawful. To subscribe or unsubscribe: https://send.empowerprofessionals.com/newsletter/subscribe/647186e8-bcb0-4f73-8f80-cb3daff9ad90