Urgent : Genesys Cloud, Miami FL

Hi,

Role: Genesys Cloud

Location: Miami FL

 

Responsibility:   

• Expertise in Genesys Cloud CX. 
• IVA/Conversational AI, GenAI agent assist, and speech/text analytics. 
• CRM/ITSM integration, WEM/WFO, and automation experience.
• Strong client-facing and orals leadership skills. 
• MS Coplilot Studio (Contact Center AI) experience for IVA/Agent Assist and conversational AI orchestration. 

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