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Title: L2/L3 Network Engineer (Citrix Netscaler)
Location: Dallas, TX or Redmond, WA
10+ Years
Primary Skills: Technical expertise and hands-on experience on Netscaler ADCs to manage and troubleshoot load balancing, application delivery and security solutions.
Required Skills:
- Expertise in Netscaler ADC products including Netscaler MPX, SDX, VPX, CPX and BLX
- Ability to manage Netscaler in various environments.
- Handson knowledge of Netscaler Application Delivery Controller (ADC)
- Understanding of OSI Layer 3/4 and Layer 7 load balancing techniques.
- Familiarity with configuring persistence methods.
- Setting up virtual servers, services and service groups to manage traffic and backend servers
- Configuration of SSL/TLS offloading and managing digital certificates
- Implementing GSLB and configuring ADNS (authoritative DNS)
- Deployment of HA pairs using HA-INC or floating IP
- Managing redundant Netscaler appliances in active-passive or active-active modes
- Mitigating DDoS attacks by leveraging Netscaler's traffic management capabilities
- Configuring experience in Netscaler AppFirewall is preferred.
- Integrating Netscaler with other security appliances like Cisco ASA, Palo Alto and Checkpoint FWs
- Experience with analyzing Netscaler logs and generating reports on traffic patterns, events and server health etc. Generating reports for compliance with HIPAA
- Familiarity with MPLS & WAN communication technology like Internet VPN, SSL VPN.
- Knowledge of Load Balancer, WAN Optimizer and security devices is an additional advantage.
- Familiarity with ITIL Framework concepts such as Incident, Change, and Problem Management.
- Ability to meet deadlines and work well under pressure.
- Flexibility for long working hours and readiness to work in 24x7 rotational shifts and weekends.
- Excellent interpersonal skills and effective communication at all levels.
- Ability to work alone as an individual contributor and as a participant in a team environment.
Preferred Certifications: CCA-N, CCP-N, CCE-N
Duties and Responsibilities:
- Maintaining computer networks including switches, routers, WAPs, WLCs and load balancers
- Installing and configuring network equipment.
- Creating firewalls and updating virus protection software and data security systems.
- Monitoring computer systems to improve network performance.
- Troubleshooting, resolving, and communicating networking issues.
- Implementing disaster recovery procedures.
- Maintaining current knowledge and understanding of security and networking best-practice.
- Trouble ticket updates and administration throughout the life of the ticket
- Customer update through issue resolution for Escalated Issues
- Make data driven decisions
- Excellent analytical skills for troubleshooting.
- Excellent in doing a RCA for customer network problems.
- Assign/Monitor tickets in shift and make sure of SLA adherence
- Contribute to MoMs, Shift Handovers, Daily shift summary reports and training documents
- Responsible to coach and mentor associates on new process changes/updates
Product knowledge:
Load Balancer and DDI:
Mandatory: NetScaler
Preferred: F5 and Infoblox
Other Product skills (preferred):
LAN: Cisco switches & routers; Extreme, Avaya & Nortel switches
WAN: Cisco, Juniper, Riverbed
WLAN: Cisco, Aruba
Firewalls & Cisco: Fortinet, Juniper & Cisco
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