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Title: L3 Network Engineer (Riverbed) – USA (24x7 support-Shift)
Location: Dallas, TX or Redmond, WA
Primary Skills: Technical expertise and hands-on experience on Riverbed WAN optimization techniques to enhance application performance and data transfer efficiency across WAN.
Required Skills:
- Expertise in Riverbed Steelhead appliances (For e.g. CX, EX and DX models), Steelhead mobile, Steelhead interceptor etc.
- Understanding of RiOS (Riverbed optimization System)
- Ability to manage Steelhead in data centers, branch offices etc.
- Proficiency in Riverbed's Optimization techniques – Data Deduplication (SDR), Data Compression (LZ), protocol optimization and transport streamlining
- Configuring packet mode optimization, TCP and congestion control, QoS and Traffic Shaping
- Application and protocol acceleration techniques
- Configuring in-path rules & peering rules; setting up SteelHead interceptor
- Integrating Steelhead with other network appliances like Cisco and Juniper FWs and routers
- Familiarity with SteelCentral controller tool for centralized management and monitoring
- Monitoring WAN performance using SteelCentral or management console
- Log Analysis and reporting; Analyzing data reduction reports to quantify bandwidth savings.
- Knowledge of Load Balancers, other WAN Optimizers and security devices is an additional advantage.
- Familiarity with ITIL Framework concepts such as Incident, Change, and Problem Management.
- Ability to meet deadlines and work well under pressure.
- Flexibility for long working hours and readiness to work in 24x7 rotational shifts and weekends.
- Excellent interpersonal skills and effective communication at all levels.
- Ability to work alone as an individual contributor and as a participant in a team environment.
Preferred Certifications: RCSA-W; RCSP-W; RCPE
Duties and Responsibilities:
- Maintaining computer networks including switches, routers, WAPs, WLCs, WAN optimizers and load balancers
- Installing and configuring network equipment.
- Creating firewalls and updating virus protection software and data security systems.
- Monitoring computer systems to improve network performance.
- Troubleshooting, resolving, and communicating networking issues.
- Implementing disaster recovery procedures.
- Maintaining current knowledge and understanding of security and networking best-practice.
- Trouble ticket updates and administration throughout the life of the ticket
- Customer update through issue resolution for Escalated Issues
- Make data driven decisions
- Excellent analytical skills for troubleshooting.
- Excellent in doing a RCA for customer network problems.
- Assign/Monitor tickets in shift and make sure of SLA adherence
- Contribute to MoMs, Shift Handovers, Daily shift summary reports and training documents
- Responsible to coach and mentor associates on new process changes/updates
Product knowledge:
- WAN:
- Mandatory: Riverbed
- Preferred: Cisco, Juniper
Other Product skills (preferred):
- LAN: Cisco switches & routers; Extreme, Avaya & Nortel switches
- WLAN: Cisco, Aruba
- Firewalls & Cisco: Fortinet, Juniper & Cisco
- Load Balancer and DDI: NetScaler, F5 and Infoblox
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