· Design, develop, and implement ServiceNow solutions across CSM and ITSM modules.
- Configure and customize Case Management, Tasks, Life Cycle Events, and Activities.
- Develop and maintain ServiceNow applications using App Engine Studio and UI Builder.
- Create and manage Service Catalogs, Order Guides, Record Producers, and advanced workflows.
- Implement and support modules such as Incident, Problem, Change, Knowledge, Release, Request, and Asset Management.
- Build and maintain intuitive self-service portals and dashboards for CSM.
- Configure Business Rules, Client Scripts, UI Policies, UI Actions, Script Includes, and Scheduled Jobs.
- Integrate and manage CMDB, Discovery, and Mid-Server configurations.
- Leverage Performance Analytics to monitor and optimize system performance.
- Collaborate with cross-functional teams to deliver projects on time and within budget.
- Develop front-end components using HTML, CSS, JavaScript, and server-side applications using JSP, Servlets, and JDBC.
· 5+ years of hands-on experience as a ServiceNow Developer.
- Strong expertise in CSM and ITSM modules.
- Proficient in UI Builder.
- Proficient in ServiceNow scripting, UI customization, and application development.
- Experience with ServiceNow Discovery, CMDB, and Asset Management.
- Experience with App Engine Studio and Flow Designer.
- Solid understanding of web technologies (HTML, CSS, JavaScript) and Java-based backend development.
- Strong analytical, problem-solving, and communication skills.
· ServiceNow Certified System Administrator
- ServiceNow Certified Application Developer
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