Hi,
Please share your interest and resume at arjun@centraprise.com
Sr. Avaya Consultant/ Lead
Las Vegas, NV
12+ Months Contract
Job Description:
Must Have:
- IVR implementation with Avaya
- Java development background
Position Summary:
- Should have good communication along with requirement analysis skills
- Extensive programming experience on Avaya ACM, working knowledge of IVR, call flows, vectors, and adjunct routing, system architecture, design principles and implementation
- Excellent customer service skills including reporting, organization, written and oral communication and task prioritization
- Experience in program communication and program management
- Communication skills a must, PowerPoint, Visio, structured program updates
- Must be highly motivated and a self-directed individual
- Strong hands-on knowledge of Avaya Session Manager, Avaya IVR
- Experience with QoS configurations, jitter, diagnosing and tuning QoS and performing bandwidth analysis
- Knowledge of CTI, LAN/WAN communications and VXML knowledge
- Experience with configuration and support experience in a complex multi-layered network environment
- Participate in cross-functional teams and ability to work effectively in a geographically dispersed team
- Experience working under tight deadlines and high-pressure environment
- Excellent troubleshooting and analytical skills
Essential Skills:
- Candidate should have Operational experience in the following areas - IVR (Interactive Voice Response) and (CTI computer-telephone integration).
- Proficient in VXML - Voice eXtensible Markup Language.
- Call Center domain Knowledge.
- Java proficiency.
- Database- Cloud AWS Knowledge.
- Open shift preferable.
Regards,
Arjun Pandit | Client Partner
Centraprise Corp | 33 S Wood Ave, Ste 600, Iselin, NJ 08830
Email: arjun@centraprise.com
www.centraprise.com (E-Verify)
Please note - Centraprise is an equal opportunity employer. Applicants must be authorized to work in the U.S.
U.S. Citizens and Green Card holders are strongly encouraged to apply.
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