*Note: If you have received this mail in error or prefer not to receive such emails in the future please visit this page, enter your email address and unsubscribe http://agilees.net/mailman/listinfo/rajashekar_agilees.net or else reply me back with REMOVE in subject line. *
Hi,
Hope you are doing great today.
Let me know if you are interested in below requirement.
Please send the suitable resume along with contact details, current location asap on rajashekar_soma@aesincus.com
Job Title : BizOps ( Mainframe + Production Support )
Location : O’Fallon, MO(Onsite)
Duration : 12+ Months Contract
Must have skills:
- CI/CD, Jenkins, Git & Maven
- Unix Shell Scripting, SQL
- Troubleshooting using logs, Splunk / Dynatrace
- ITSM – Incident, Change and Problem Management
- L2 Support experience is a must
PCF / AWS Cloud knowledge
Job Description :
Roles/responsibilities performed by the Biz Ops React team members and tools used in their applications.
· Incident Resolution - Review and resolve the Incidents arising from
o Operation Command Center Alerts
o Alerts from Enterprise Monitoring Operations (EM Operations).
o OMNIBUS and Splunk Alerts
· Change Implementation - Deploying the application related artifacts to the production environments in the slotted approved release window
· Reporting the issues with the deployments and coordinating with the Development Teams to fix any deployment issues
· Work Orders - Resolve Work orders in form of Business/functional queries, adhoc testing, verification and validation etc, from Regional product team and customer support teams.
· Traffic Routing – perform traffic routing in support of infrastructure maintenance
· Perform Root Cause Analysis in detail for High severity Incidents – and take action on fixing the underlying cause of the high severity issues. Take necessary preventive actions also.
· Supporting the UAT testing by the Product team and Regional customer support team.
· Configuring application/artifacts and supporting the new customer onboarding to the platform
· Testing the newly on boarded customer’s file processing and reports delivery
· Raise new change tickets and arrange for approvals, including CAB approvals
· Review and approve change tickets.
· Creating Confluence pages for newly analyzed Work Orders / new type of Incidents with resolution steps
· Work with customers on ad-hoc queries
· Work with Development / Testing team for defect analysis (with Production simulated data)
· Build automation scripts that reduce the number of Incidents and/or improves processes followed
· Support customer to fill in the Post Incident Report (PIR) when any high impacting Incidents affecting customers occurred.
· Participate / Initiate in War Room calls that impacts application availability or has a customer impact
· Willing to work on shifts (Morning & Afternoon shifts) & Weekend support
Tools Used:
· Remedy – Ticketing Tool
· Rally (For Story and Bug Tracking)
· Splunk and Dynatrace for Monitoring
· WinScp (file movement/ validation)
· Cyberark/Putty
· Toad – Querying Tool for DB
Thanks & Regards
Rajashekar Soma
PH : +1 972 440 0066
Agile Enterprise Solutions Inc.
7460 Warren Pkwy, Suite 100, Frisco, TX 75034.
Email: rajashekar_soma@aesincus.com
Website : www.aesincus.com
*Note: If you have received this mail in error or prefer not to receive such emails in the future please visit this page, enter your email address and unsubscribe http://agilees.net/mailman/listinfo/rajashekar_agilees.net or else reply me back with REMOVE in subject line. *
