*Note: If you have received this mail in error or prefer not to receive such emails in the future please visit this page, enter your email address and unsubscribe http://agilees.net/mailman/listinfo/rajashekar_agilees.net or else reply me back with REMOVE in subject line. *
Hi,
Hope you are doing great today.
Let me know if you are interested in below requirement.
Please send the suitable resume along with contact details, current location asap on rajashekar_soma@aesincus.com
Job Title : ITIL Problem Manager
Location : New Jersey / New York (onsite)
Duration : 12+ Months Contract
Job Description :
Experience: 6+ years in Problem Management or Major Incident Management within IT Service Management
Key Responsibilities:
• Provide Root Cause Analysis (RCA) document within 5 business days of incident resolution.
• Prioritize and schedule calls with technical teams to identify the root cause of issues.
• Update and maintain the Problem Field in Service-Now with data from RCA investigations.
• Manage Problem Tasks derived from investigations until closure.
• Ensure SLAs are met and root cause analysis is completed on time.
• Review monthly metrics (RCA submissions, CAPA closure, Problem Record closure) and achieve targets.
• Drive proactive Problem Management through incident trend analysis and action plan creation to reduce incidents.
Key Skills and Competencies:
• 6+ years of experience in Problem Management or Major Incident Management.
• Strong knowledge of ITIL – Problem Management and Major Incident Management processes.
• Excellent communication, critical thinking, and root cause analysis skills.
• Open to working in US shifts (ET hours).
• ITIL Foundation certified.
• Service-Now experience is a plus.
Basic Technical Skills:
• Bachelor’s degree in Computer Science, Electronics, or a related field.
• Understanding of ITIL – Problem Management and Major Incident Management.
• Knowledge of platform services: Windows, Linux/Unix, Network, and Storage systems.
• Awareness of security and customer data protection.
• Strong decision-making and coaching skills.
• Fluent in English, both verbal and written.
• Analytical and problem-solving abilities, with the ability to multitask effectively.
Thanks & Regards
Rajashekar Soma
PH : +1 972 440 0066
Agile Enterprise Solutions Inc.
7460 Warren Pkwy, Suite 100, Frisco, TX 75034.
Email: rajashekar_soma@aesincus.com
Website : www.aesincus.com
*Note: If you have received this mail in error or prefer not to receive such emails in the future please visit this page, enter your email address and unsubscribe http://agilees.net/mailman/listinfo/rajashekar_agilees.net or else reply me back with REMOVE in subject line. *
