C2C-Technical Program Manager with Cloud Migation- St. Louis, MO (Fully onsite)

Hi,

I hope this email finds you well.

My name is Mayank, and I am a Technical Recruiter from Empower
Professionals Inc. We are sourcing "Technical Program Manager" role
located at St. Louis, MO.



Please share your updated resume with the candidate's location and work
authorization



Role: Technical Program Manager (18054-1)
Location: St. Louis, MO (Fully onsite)
Duration: 12+ Months


Must have:
Cloud Migration
Cloud Implementation




Responsibilities:

Service Level Management: Ensure that services are delivered in
accordance with agreed-upon service level agreements (SLAs) and
performance metrics, monitoring and reporting on service quality and
adherence to targets.
Service Delivery Planning: Develop and implement strategy for the
program team, including developing a robust risk mitigation plan. This
includes managing scope, changes, and interventions to ensure project
goals are achieved.
Resource Management: Manage and allocate resources to support
delivery of Cloud Infrastructure operations, ensuring efficient
utilization and alignment with business objectives.
Stakeholder Management: Manage relationships with all stakeholders
involved in the service delivery process, negotiating contracts,
monitoring performance, and ensuring compliance with agreed-upon terms.
Effectively structure and drive monthly governance meetings with
BCBSA cloud executive team.
Ensuring goals are met in areas including customer satisfaction,
security, quality, and team member performance.
In addition, work with clients to increase awareness of the program
for a successful rollout.
Continuous Improvement: Continuously assess and optimize service
delivery processes for Cloud Operations/CPE/CDA, identifying areas for
improvement, implementing changes, and driving operational excellence.
Change Management: Coordinate and manage changes to service delivery
processes, minimizing disruptions and ensuring smooth transitions.
Risk Management: Identify, assess, and mitigate risks associated
with service delivery operations, implementing appropriate controls and
contingency plans.
Team Management and Development: Provide leadership, guidance, and
support to the service delivery team, fostering a customer-centric
culture, and facilitating training and professional development
opportunities.



Requirements:

Service Level Management: Ensure that services are delivered in
accordance with agreed-upon service level agreements (SLAs) and
performance metrics, monitoring and reporting on service quality and
adherence to targets.
Service Delivery Planning: Develop and implement strategy for the
program team, including developing a robust risk mitigation plan. This
includes managing scope, changes, and interventions to ensure project
goals are achieved.
Resource Management: Manage and allocate resources to support
delivery of Cloud Infrastructure operations, ensuring efficient
utilization and alignment with business objectives.
Stakeholder Management: Manage relationships with all stakeholders
involved in the service delivery process, negotiating contracts,
monitoring performance, and ensuring compliance with agreed-upon terms.
Effectively structure and drive monthly governance meetings with
BCBSA cloud executive team.
Ensuring goals are met in areas including customer satisfaction,
security, quality, and team member performance. In addition, work with
clients to increase awareness of the program for a successful rollout.
Continuous Improvement: Continuously assess and optimize service
delivery processes for Cloud Operations/CPE/CDA, identifying areas for
improvement, implementing changes, and driving operational excellence.
Change Management: Coordinate and manage changes to service delivery
processes, minimizing disruptions and ensuring smooth transitions.
Risk Management: Identify, assess, and mitigate risks associated
with service delivery operations, implementing appropriate controls and
contingency plans.
Team Management and Development: Provide leadership, guidance, and
support to the service delivery team, fostering a customer-centric
culture, and facilitating training and professional development
opportunities.





Thanks

Mayank Verma

Technical Recruiter | Empower Professionals

......................................................................................................................................

mayank@empowerprofessionals.com |

LinkedIn: https://www.linkedin.com/in/mayankdverma/

Fax: 732-356-8009 | 100 Franklin Square Drive – Suite 104 | Somerset, NJ
08873

www.empowerprofessionals.com

Certified NJ and NY Minority Business Enterprise (NMSDC)

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action taken in reliance on the contents of this e-mail is strictly
prohibited and may be unlawfu

--
Thanks

Mayank Verma

Technical Recruiter | Empower Professionals

......................................................................................................................................

mayank@empowerprofessionals.com | Phone: 732-356-8008 x 364

LinkedIn: https://www.linkedin.com/in/mayankdverma/

Fax: 732-356-8009 | 100 Franklin Square Drive – Suite 104 | Somerset, NJ
08873

www.empowerprofessionals.com

Certified NJ and NY Minority Business Enterprise (NMSDC)

Empower Professionals firmly opposes e-mail "spamming". We apologize to
those who do not wish to receive this e-mail and also to those who have
accidentally received it again. Please reply with "REMOVE" in the
subject listing, with all aliases email addresses that you would want
removed and any inconvenience caused is highly regretted. We appreciate
your patience and cooperation. This e-mail and any files transmitted
with it are for the sole use of the intended recipient(s) and may
contain confidential and privileged information. If you are not the
intended recipient(s), please reply to the sender and destroy all copies
of the original message. Any unauthorized review, use, disclosure,
dissemination, forwarding, printing or copying of this email, and/or any
action taken in reliance on the contents of this e-mail is strictly
prohibited and may be unlawful.
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