Bachelor's degree preferred in Computer Science, information systems or a related field.
Over 5 7 years performing business analysis, requirements gathering, process mapping and clear concise procedure documentation, with strong relationship management, and support experience.
Experience as Business Analyst in Infrastructure and/or applications with application lifecycle, server-client applications, and application certifications is helpful.
BA Industry certifications preferred (CBCP, BCI, or ITIL)
Proficiency in defining processes, analytics, Key Performance Indicators (KPI) with baselining of KPIs.
Experience in developing enterprise level business training.
Experience working in a team-oriented, collaborative environment is essential.
Familiarity working with Project/Portfolio Management Tools such as Clarity and Service Now, Jira, Azure DevOps, and Confluence etc.
please share me your updated resume
sachin@gainamerica.net
