Any Visa is Fine
Hi,
Pleasure mailing you. Please go through the below requirement and let me know if you are comfortable for the position.
Please send me your updated resume along with the best hourly rate, work authorization status and availability.
An early response is really appreciated
Title : Genesys Developer
Location: Buffalo, NY (Onsite)
Duration: 18+ Months Contract
Job Description:
Design and Development: Develop custom solutions and integrations within the Genesys Cloud platform to improve customer engagement processes.
API Integration: Work with Genesys Cloud APIs to connect third-party systems (e.g., CRM, Workforce Management, etc.).
Custom Scripting: Create scripts using Genesys Cloud’s scripting engine and configuration tools.
Troubleshooting and Support: Diagnose and resolve Genesys Cloud-related technical issues and provide ongoing support for the deployed solutions.
Optimization: Analyze performance and scalability of cloud infrastructure to optimize system operations.
Collaboration: Work closely with cross-functional teams including contact center operations, network engineering, and other developers to align on project goals.
Documentation: Document all processes, customizations, and integrations for future reference and knowledge sharing.
Required Qualifications:
Experience: Minimum 3-5 years of experience as a developer in a cloud environment, with at least 2 years specifically on the Genesys Cloud platform.
Skills:
· Strong understanding of Genesys Cloud architecture and components (e.g., Voice, Chat, Email, SMS, etc.).
· Proficiency in Genesys Cloud API (RESTful) and third-party integrations.
· Experience with programming languages such as JavaScript, Python, Java, or C#.
· Familiarity with cloud platforms such as AWS, Azure, or Google Cloud.
· Experience with telephony systems, IVR design, and contact center operations.
· Strong troubleshooting and problem-solving skills.
· Certifications: Genesys Cloud certifications are a plus.
Looking forward to work with you !!
Best Regards
Rajesh (Alex) | Manager - TAG
Email: alex@uniteditinc.com | United IT Solutions Inc.
LinkedIn: https://www.linkedin.com/in/rajesh-m-723131240/
www.uniteditinc.com | USA | INDIA | CANADA
*** United IT Solutions, Inc is Celebrating 16 years in IT Industry ***
