Role: Servicenow Architect with AI/ML
Location: Abott Park, IL (Onsite)
Duration : 12 Months
Job Description:
· Design and Solution ServiceNow Predictive Intelligence Story's:
o Lead the design and solutioning of scalable and maintainable ServiceNow PI solutions, focusing on ITSM Pro and Predictive Intelligence.
o Develop and maintain design specs, standards, and best practices for ServiceNow implementations of PI
o Ensure alignment with enterprise architecture and IT strategies.
· Technical Leadership:
o Provide technical leadership and guidance to the development team, ensuring high-quality code, optimal performance, and adherence to best practices.
o Mentor junior ai developers or pi developer, fostering a culture of continuous learning and improvement.
o Collaborate with cross-functional teams, including business analysts, project managers, and stakeholders, to translate business requirements into technical solutions.
· ServiceNow Platform Expertise:
o Leverage deep knowledge of ServiceNow modules, including ITSM, ITOM, CMDB, and other relevant areas, to drive effective and efficient solutions.
o Stay updated with the latest ServiceNow releases, features, and industry trends, and integrate new capabilities into the platform as needed.
· AI/ML and Predictive Intelligence:
o Design and implement AI/ML models within ServiceNow to enable predictive analytics, automated incident resolution, and enhanced service delivery.
o Collaborate with data scientists and AI/ML engineers to develop and deploy machine learning algorithms that enhance the predictive capabilities of the ServiceNow platform.
o Drive the adoption of Predictive Intelligence in ITSM processes, improving incident management, change management, and problem management.
· Performance Optimization:
o Monitor and optimize the performance of ServiceNow instances, ensuring high availability, reliability, and responsiveness.
o Conduct regular performance assessments and implement tuning strategies to enhance system efficiency.
Qualifications:
· Education: Bachelor's or Master's degree in Computer Science, Information Technology, or a related field.
· Experience: Minimum 8+ years of experience in IT, with at least 5+ years of hands-on experience as a ServiceNow AI/PI implementor.
· Certifications: ServiceNow Certified System Administrator, Certified Implementation Specialist (ITSM, ITOM), and other relevant certifications.
· Technical Skills:
o Strong proficiency in ServiceNow platform, including ITSM, ITOM, CMDB, and Predictive Intelligence.
o Experience with AI/ML technologies and frameworks, such as TensorFlow, Python, R, etc.
o In-depth knowledge of ServiceNow scripting languages (JavaScript, Glide, etc.) and integration methodologies (REST, SOAP, etc.).
o Proficiency in ServiceNow development tools, including Flow Designer, Integration Hub, and Service Portal.
· Soft Skills:
o Excellent communication, presentation, and interpersonal skills.
o Strong analytical and problem-solving abilities.
o Ability to work in a fast-paced, dynamic environment and manage multiple priorities.
o Leadership skills with the ability to influence and drive consensus among stakeholders.
Preferred Qualifications:
· Experience with cloud platforms (AWS, Azure, GCP) and their integration with ServiceNow.
· Knowledge of DevOps practices and tools, including CI/CD pipelines.
· Experience in implementing ServiceNow solutions for large enterprises.
Thanks & Regards
Bhavanesh Eamani
Lead Technical Recruiter
PH : 9724400073
Agile Enterprise Solutions Inc.
7460 Warren Pkwy,Suite 100, Frisco, TX 75034.
Email: bhavanesh@aesincus.com Website: www.aesincus.com
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