Hiring for Genesys Reporting Location: Jersey City

Hello,

Please go through the below job description completely and kindly send
a copy of your updated resume at amit.b@wonese.com

Genesys Reporting
Location: Jersey City

JD:

"Position Overview: We are seeking a Reporting Analyst with advanced
knowledge of Genesys Cloud CX reports and dashboards. The ideal
candidate will have experience in designing and developing Tableau or
PowerBI solutions, with a strong background in contact center
reporting concepts, as well as expertise in big data, noSQL, and SQL
data query/extraction coding.

Required 5 to 7 years of experience resource.

Key Responsibilities:

• Develop and manage native Genesys Cloud CX reports and dashboards.
• Design and develop reporting solutions using Tableau and/or PowerBI.
• Conduct data query/extraction coding using big data, noSQL, and SQL
technologies.
• Collaborate with various teams to ensure reporting solutions meet
business requirements.

Required Qualifications:
• Experience: Advanced knowledge of Contact Center Reporting and
dashboards, including Genesys Cloud CX.
• Skills: Proficient in Tableau and/or PowerBI design and development.
• Technical Skills: Experience with big data, noSQL, SQL data
query/extraction coding.

Preferred Qualifications:
• Experience in developing complex reporting solutions for large data sets.

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