Provide support management of the lab computing environment, with primary responsibility for lab computing functions at our customer site in California US
· Participate in and serve as lead for projects in support of laboratory computing, collaborating with IT Staff and vendors
· Oversee 24x7 operational shift work performed by lab computing support staff; determine priorities within the operational activities and balance between the operations and project activities.
· Manage resources to balance the needs of the operational demands.
· Identify, research and prototype innovative technologies to streamline, facilitate & integrate laboratory operations in a reliable and secure manner, and to maximize the productivity of scientists.
· Develop an understanding of the organization supported and build strong relationships with scientists from different business areas, IT peers, and external vendors working with our customer in support of the laboratory computing environment.
· Work with Business Partner/Plan teams to understand priorities of each area of businesses.
· Oversee both IT driven, and business driven projects at customer sites.
· Establish communication cadence with senior client and HCL leadership.
· Facilitate change control activities, validation activities, deviations, and CAPAs
· Act as an escalation point to troubleshoot and assist in technical support of both instrument software installed and connectivity between Lab apps and instrument. This includes issue resolution for incidents escalated past tier 2 support and monitoring all incidents and requests at assigned sites in the service desk tracking tool.
· Ensure adherence to corporate, site-specific, and business specific policies and procedures.
Qualifications
· Familiar with configuration and customization of commercial lab automation systems (LIMS, ELN, LES) and/or Chromatography Data Systems (CDS) like Empower or Chromeleon
· Pharma experience is vital
· Experience supporting scientific instrumentation in research and GxP lab environment.
· Experience in computer system validation, CAPA and Deviation management, Change Management, Incident Management, and Request Management
· Experience supervising and leading a large team 100+ with an ability to work with both employees and contractors within a matrix management environment.
· Expert analytical and problem-solving skills using logical reasoning.
· Demand management skills - ability to manage multiple requests for work, engage with IT groups and the business to resource and prioritize.
· Effectively balance tactical and strategic work
· Preferred candidates would have experience in one or more of these areas. Alternately, proven experience moving into a new area and adapting quickly.
· Installing, configuring, and supporting systems and applications in lab environments.
· Administration, configuration, and troubleshooting of PC hardware and software in a Microsoft Windows /Active Directory environment.
· An understanding of laboratory science in the pharmaceutical industry
· Project management skills
· The successful candidate should demonstrate a history of progressive growth in responsibilities, supported by examples of driving performance and/or improving processes. He/she should demonstrate an understanding of the need for standards yet also have a willingness to look for new, more effective strategies to support and improve the laboratory computing environment.
Education
LIS Manager or Bachelor or Master degree in Biology, Bioinformatics, Chemistry or other life science degree.
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