Tuesday, 18 June 2024

100% Remote : ServiceMAX Developer/Support Engineer, 10+ Years

Posted On

Hi ,

Title:ServiceMAX Developer/Support Engineer

Location: Remote

Experience : 10+ Years

Mandatory skill : ServiceMax Development & Configuration

Job Description:

Detailed JD (Pl share the Detailed Description, 1 liner JD will not work)

Job Description:

Responsibilities:

Customize ServiceMax to meet specific business requirements, and configure workflows, objects, and fields as needed. Ensure that customizations are compatible with the upgraded version.
Integration Management: Manage and maintain integrations between ServiceMax and other systems, ensuring data flows smoothly and that any integration-related issues are addressed.
User Training and Support: Provide training and support to end-users to help them adapt to the new version of ServiceMax. Address user inquiries and provide technical assistance.
Documentation: Maintain detailed documentation of the upgrade process, configurations, customizations, and integrations. Create user guides and technical documentation for reference.
Performance Optimization: Monitor the performance of the ServiceMax application post-upgrade and take proactive measures to optimize its performance.
Security and Compliance: Ensure that security settings and compliance measures are up to date and aligned with industry standards and best practices.

Qualifications:

Bachelor's degree in Computer Science, Information Technology, or a related field.
Proven experience in ServiceMax and technical support.
Strong understanding of field service operations and processes.
Proficiency in Salesforce platform is a plus.
Excellent problem-solving and troubleshooting skills.
Strong communication and interpersonal skills to work effectively with cross-functional teams.
Ability to manage multiple tasks and prioritize effectively in a fast-paced environment.
Detail-oriented and committed to delivering high-quality results.