NO H1B
Title: Software Developer for Remedy Support
Location: Remote
Duration: Ongoing Contract
Client: working with a US prime vendor/end client is not disclosed yet
Qualifications:
- At least, 6 years of prior BMC AR Server, BMC Remedy ITSM Suite, BMC Atrium CMDB.
- ServiceNow experience a plus.
- Proficient with MS Office: Word, Excel, Outlook, PowerPoint Critical thinking skills Professional communication skills both written and verbal.
Responsibilities:
- The Remedy Developer position is a senior-level, critical system support role for managing an ITSM Service Management platform that includes Service request, Incident, Problem, Change, and Service Level Management applications.
- This position is in a 24 x 7x 365 environment working various day and/or evening shifts and provides onsite business support by managing user administration, break/fix mitigation, software patching/upgrades and enhancements to existing workflow as needed to meet critical business objectives.
- Extensive understanding of BMC DevStudio, UDM/DDM and AR Migrator is required. SQL/PLSQL, Javascript, shell scripting, Unix experience is a preferred. Knowledge of the Atrium CMDB architecture, reconciliation and job scheduling is a plus.
- Experience with Remedy Single Sign-On (RSSO) and LDAP is required.
- Use of established Incident and Change Management Processes and Procedures must be adhered to when classifying, prioritizing, and escalating incidents or changes.
- Process Remedy ITSM Service Requests.
- Provide incident resolution assistance.
- Support Remedy ITSM upgrade.
- Provide back-up support when primary Remedy SME is unavailable.
Bipul Dubey
Guru Soft, Inc. || BDM
(832) 939 – 3785
| Change/Remove Subscription | Powered by Zoniac |
Guru Soft, Inc, 10018 Cypress Path, Missouri City, Texas 77459 Phone: (832) 939 � 3786
