Hiring for Genesys Developer Location: Jersey City, NJ

Hello,

Please go through the below job description completely and kindly send
a copy of your updated resume at amit.b@wonese.com

Genesys Developer
Location: Jersey City, NJ

JOB DESCRIPTION:

Minimum 3 to 5 years of application development experience
implementing multichannel self-service/IVR and Omni-Channel
Orchestration Routing on Genesys Cloud CX.

Functional and hands on experience on development on Voice and
Non-Voice (SMS, Email, Chat, Bot etc.) applications solutioning using
Genesys Cloud CX Architect.? Experience in developing and implementing
third party integration like AWS Lambda, Lex, Polly, and CRM
(Salesforce) etc.

The ideal candidate will possess a strong and well-established record
of accomplishment in delivering customer interaction solutions across
various interaction channels (IVR, web, email, chat, SMS, social media
etc.

Thorough understanding of Genesys Framework, Integration with internal
and external components.

Delivery credentials for Self Service and Analytics solutions enabled
with speech-based interfaces and dynamic menu based on customer
treatment strategies.

Deep knowledge of multiple Self Service and speech recognition vendors
offerings, strengths, and weaknesses, including hands-on experience
with products from leading vendors such as Amazon, Genesys and Nuance.

Knowledge of WFM, Reporting and Analytics.

Experience in a single complex development environment or across
multiple platforms.

Candidate must be a Genesys Cloud CX certified professional in one or
more focused solution area (Inbound, Outbound, multi-channel,
Recording, Reporting, etc.)

Ability to work effectively in a remote, virtual and global environment

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