HI,
Pleasure mailing you. Please go through the below requirement and let me know if you are comfortable for the position.
Please send me your updated resume along with the best hourly rate, work authorization status and availability.
An early response is really appreciated.
Job title : Level 3 Production Support Analyst (Payments & SWIFT and Financial security L3 Support and Enhancement)
Location : New York, NY 10019
Duration : 12 Months
Job purpose:
Level 3 Production Support for Payments and Swift applications, responsible for projects involving maintenance and enhancement activities.
Reports to: Track Lead
Main Responsibilities:
· Provide L3 support of core payment processing infrastructure for leading investment bank
· Exposure to compliance programs like OFAC and AML is preferred
· Review users requests and requirements, define feasibility and qualification
· Write functional specifications based on users requirements and applications design
· Data analysis
· Exposure to UNIX is preferred.
· Define testing strategy , tests plan and execute functional tests
· Propose logical solutions and transform them into clear business and technical requirements
· Utilize query tools to confirm data quality and investigate questions
· Track, resolve and escalate issues for own projects while keeping relevant stakeholders informed
· Support production environment and address incidents logged under “Production Support”
· Provide permanent solution for all the problems logged under “Production Support”
· Perform root cause analysis for P1/P2/P3 and P4 incidents and take action based on business needs
· Follow the required policies and procedures of incident, problem and change management
· Raise/escalate any service related issues and risks to Track lead and/or BCI lead
· High energy, results driven person with strong interpersonal skills
· Able to work under minimal supervision
Qualifications:
Graduate or post graduate in Engineering or Technology with Computers or IT stream OR Graduate or post graduate in any stream with course in Computers or IT stream
Experience:
5 to 10 Years of total experience with 4+ plus years of relevant experience in Payments : Prduction support and projects
· Good exposure in Payment systems including Swift, US clearing systems (FEDwire and CHIPS ).
· Knowledge and experience in Payment back office system; ideally Montran GPS (Global payment systems)
· Experience in Financial security : Sanction filtering and AML
· He should be well versed with technologies like – SQL server, Oracle, Windows batch scripting, Linux .
· Exposure to audits on the domain would be a real plus
Required Skills
· He should be well versed with technologies like – SQL server, Windows batch scripting, T-SQL
· Experience and good understanding of MQ series
· Excellent verbal and written communication
· Attention to details
Preferred/Desired Skills
· Working experience in applications related to Compliance in banking environment.
· Knowledge of Control-M or other scheduling application.
Primary Duties
· Production support: platform and users support
· Coordination with various stakeholder: application and infrastructure teams, end users, client , Software vendors ..
· Client facing on domain covered
· Maintain application and operational documentation
· Data analysis
· Requirement Gathering
· Solution Design
· Code Development
· Unit and Integration Testing
· User testing coordination
Performance Goals:
· Meet defined SLAs and KPIs related to application development and support
· Improvements and optimizations to stabilize the plant
· Deliveries quality: application , documentation , testing .
· Positive client feedback
· Answer accurately to audit questions and address audit remediations
Specific Features of the activity :
· Resource is required to work from New York , NY
· Resource should be open to extended hours on need basis
· Resource should be ready to exceptionally work on weekend to support BCP tests, specific production activities
· Resource should be keen to learn newer things related to technology and domain
· Resource should be very rigorous with the delivery quality
· Resource should be energetic and passionate to drive results for business needs and personal growth in the area of technology and/domain knowledge
· Support of very Sensitive applications
Justification:
Comments for Suppliers:
Report to onsite from day 1 - Please share the profile from Banking/ finance industry experience candidates with less experience on payments. We need person who is eager to work in Investment banking domain and ready to learn Payments .
