Please support with suitable profiles for the below requirement with our direct client.
Title: Production Support Engineer
Location: Remote
Job Description:
Key Skills-
Advance SQl
Java
Splunk
Azure
• Support trouble-shooting client issues with high level data analysis and project review.
• Evaluate client applications using analytics such as Splunk, xMatters, Quantum Metrics software tools.
• Make modifications to alert tools to ensure proper monitoring of Mobile Infrastructure.
• Maintain interaction within entire organization and third party related entities.
• Provide detailed information with Tier 1 clients as required. Internal DevOps teams and 3rd party vendors such as Akamai.
• Engage in internal issues review and Support calls.
• Assist in support hours of operation and off hour production emergencies.
• Perform level of effort estimates for assigned tasks and change orders requests.
• Help stabilize production environment migrations.
• Identify root causes of technical issues in production and out of box failures.
• Design and develop solutions to better identify spiking errors and potential issues that could lead to outages
• Interact with project teams for new products development giving insights from technical issues of previous releases/migrations.
• Study and recommend corrective solutions for enhancing issue detection efficiency.
• You will be part of a Mobile app Production support team
• Knowledge on Mobile Applications Architecture is a Plus
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