Thursday, 22 December 2022

Needed==Network engineer (Onsite from day 1), Rosemont, NJ 08556

Posted On

December 22, 2022

Hi,

Pleasure mailing you. Please go through the below requirement and let me know if you are comfortable for the position.

Please send me your updated resume along with the best hourly rate, work authorization status and availability. An early response is really appreciated.

Job Title: Network engineer

Location: Rosemont, NJ 08556 (Onsite from day 1)

Duration:12+ Months

Must have skills:

Exp. in IVR contact center
Exp. in CISCO - Contact Center Management
Exp. in UCCX
Exp. IPCC Express
Exp. in Calabrio Recording Services and Support

Job Description:

Design, implement and maintain complex CISCO UCCX and 3rd Party contact center applications for use in call centers

· Assess, design and document technical requirements supporting business needs.

· Provide team support and process improvements through individual contributions

· Perform other related duties as assigned by leadership

· Strong Knowledge on UCCX11.6 ,12.5 ,12.6 versions

· Strong working knowledge of Cisco Contact Center Components including Cisco finesse, CUIC, Application management, Script management, DRS, Script editor, UCCX administration and reporting

· Knowledge on wallboards and Informix DB

· Strong knowledge on Calabrio Recordings Administration and support role.

· 2-3+ years of experience in the areas of unified communication, VoIP support, with hands-on experience in troubleshooting Cisco UCCX

· Experience with CUIC or similar contact center reporting platforms

· Very Good understanding on IVR Call flows and able to create new scripts

· Good knowledge on Oracle / SQL Database

· Working knowledge with network monitoring and troubleshooting tools like solar winds

· Knowledge on RTMT tool

· Knowledge on web ex soft phone

Thanks,

Ch. Anvesh Kumar

US IT Recruiter