Servicenow CSM Business Analyst
Remote-EST work hours
Long term
Required
- Black Belt or Master Black Belt
- Green Belt with 15+ years' experience(preferred) driving successful transformation process initiatives may be considered
- Experience gathering requirement and implementing ServiceNow HRSD and CSM
- This position will support Finance, ISG and other portfolios as needed
- Apply a structured methodology and lead process improvement activities for Process project and be the Process Lead in Business and Application Transformational Projects
- Determine the best process and tools to determine root-cause problem, collection of pain points, facilitate process improvement and lead business/application opportunities
- Identify, plan and implement key projects to improve quality, reduce cost, increase productivity and improve cycle time by reducing wasted time, rework, etc. resulting in significant business improvement and customer satisfaction
- Complete process improvement projects within a specified time frame while achieving a cost reduction goal
- Achieve buy-in from all decision makers for the successful application of performance excellence/performance improvement
- Liaise with key stakeholders to ensure buy-in for initiatives
- Liaise with Technology Solution Leads
- Liaison with finance and other members of the organization in assessing, tracking and reporting the financial benefit of a Performance Excellence project
- Provide management with project status updates, feedback, and appropriate reporting on key responsibilities and objectives
- Additional responsibilities may include:
- Identify, analyze and prepare risk mitigation tactics
- Consult and coach project teams
- Support and engage senior leaders
Coach managers and supervisors - Support organizational design and definition of roles and responsibilities
- Evaluate and ensure user readiness
- Manage stakeholders
- Track and report issues
- Define and measure success metrics and monitor change progress
Skills and qualifications
- Experience with different process improvement methodologies or frameworks
- Proven track record of process improvement delivery
- Ability to develop a process improvement framework tailored for the organization
- Solid communication skills
- Resilient and tenacious with a propensity to persevere
- Forward looking with a holistic approach
- Organized with a natural inclination for planning strategy and tactics
- Problem solving and root cause identification skills
- Able to work effectively at all levels in an organization
- Exceptional communication skills, both written, quality of presentations and verbal
- Excellent active listening skills
- Ability to clearly articulate messages to a variety of audiences
- Ability to establish and maintain strong relationships
- Ability to influence others and move toward a common vision or goal
- Flexible and adaptable; able to work in ambiguous situations
- Must be a team player and able to work collaboratively with and through others
- Acute business acumen and understanding of organizational issues and challenges
- Familiarity with project management approaches, tools and phases of the project lifecycle
- Experience with large-scale organizational change efforts
Thanks
Krishna
VHL Technologies Inc…We take care of your IT needs
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