Hello, care@irctc.co.in
Please go through the below job description completely and kindly send a copy of your updated resume at amit.b@wonese.com
Service Desk Manager
MILFORD, CT
Duration: Long term contract
RESPONSIBILITIES:
We are looking for a dynamic, self-motivated individual with experience in providing strategic & operational leadership to the IT delivery operations.
The Project Manager will be responsible for overall delivery responsibility for an identified LOB, Budget performance, Business alignment with organizational objectives, P&L responsibility, Solution & Pre-sales support, Client Relationship management, New capability development, Responsible for smooth and Efficient Operations.
The candidate should be well versed with Service Delivery, Service Support (ITIL framework / Foundation).
The ideal candidate will also have experience managing the client relationship and managing deliverables under high pressure and within deadlines.
Duties:
Responsibility for delivery of all projects in terms of meeting the defined SLAs, Vendor Management and 24x7 Operations Management
Responsible for solutions, approach and delivery framework for existing projects and opportunities
Oversees all project execution activities such as planning, costing, delivery and post delivery review to ensure that the Delivery Unit functions as a Profit Center
Ensures effective resource utilization across onsite and offshore including manpower allocation, bench management, monitoring talent pipeline and visa utilization, drive communication of organizational vision, company's values and unit-level strategy through the group
Responsible for Contribution Margin, Onsite-offshore ratios, revenue growth, revenue recognition and leakage control, billing and utilization in line with organizational goals.
Responsible for contract management including SLAs, Terms and conditions
Responsible for people development including ongoing training, skill building, deployment and career growth
Identifies bottlenecks in delivery and propose effective solutions to eradicate the same
Work on long term process improvement, manages change, takes care of knowledge management Customer Relationship Management
Maximize customer satisfaction through effective solutions delivery
Skills/Qualifications:
12 + years experience in IT Infrastructure Services and Managed IT Services handling large customers, in senior managerial position
Experience in understanding IT needs of an organization and devising long term plans to meet the business objectives.
Good planning/design & execution skills
Should have experience in strong quality procedures, process & documentation methodology
Should have independent Project Management experience in handling multiple large scale projects
Should have handled large multi location technical teams
Should possess excellent communication skills, inter personal skills, people/team management & strong leadership skills
Should have wide exposure in customer interaction & ability to get into root cause analysis mode
You received this message because you are subscribed to the Google Groups "Latest C2C Requirements2" group.
To unsubscribe from this group and stop receiving emails from it, send an email to latest-c2c-requirements2+unsubscribe@googlegroups.com.
To view this discussion on the web visit https://groups.google.com/d/msgid/latest-c2c-requirements2/CAK18y6Z4weL57L86VwFBqt0%3DswaVWs8iprMeef6fvjohZKss5g%40mail.gmail.com.
For more options, visit https://groups.google.com/d/optout.
No comments:
Post a Comment