Full-Time || Production Support Specialist || Dallas, TX // NY

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Full-Time || Production Support Specialist || Dallas, TX // NY. Please share your further response.

Job Title- Production Support Specialist

Location- Dallas, TX // NY

Job Description-

Technical/Functional Skills-

Strong in Prod support (L3 Developer) and communication skills. Unix, SQL, Scripting (any language). Java development for Java hands on development experience for L3 but ready for prod support role

Roles & Responsibilities- 

Work actively with team members to analyze and resolve application issues Identify defects, discrepancies, and trends by ways of code debugging or log analysis 

Manage incidents and effectively communicate with users, application owners and senior stakeholders across all areas 

Improve application stability and performance by observing patterns, recurring failures and/or issues, and advise application owners on permanent fixes accordingly 

Adopt various tools developed by AppBank Engineering team to automate failures using machine learning techniques and notify discrepancies in the health of production and automation of health-restoration, with a focus on continuous measurement of risk and cost. Identify alerts / processes that can be automated and then work with AppBank 

Engineering team in automating them Challenge existing application setup, processing and suggest different ways to solve problem or improve stability Develop reports that provide trending statistics to track and manage application health and support service performance Actively participate in Change management process with view to manage risk in production environment Build and improve run books for generalists to minimize operational errors and gain fungibility/efficiency

Generic Managerial Skills- Identify defects, discrepancies, and trends by ways of code debugging or log analysis

Education- Manage incidents and effectively communicate with users, application owners and senior stakeholders across all areas

Regards!
Shivani Bhakuni

Associate Recruiter (North America) 

Okaya Inc
4949 Expy Dr N, Suite 101, Ronkonkoma, NY – 11779
Landline - +1-631-267-4883 

Extn. 620

Direct - 270-262-1577

Email -shivani.bhakuni@okayainc.com || www.okayainc.com

Linkedin - https://www.linkedin.com/in/shivani-bhakuni-a693861b1/

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