Hello There,
Hope you are having a good day!
This is Amrit from The Brixton Group. We are looking for an experienced IT professional for Genesys Routing Developer position. This is a 100% Remote with one of our Direct Client. If you are interested, please send me your Updated Profile and best time to reach you.
Job Title: Genesys Routing Developer
Location: 100% Remote
Duration: 6+ Months contract
Job Description:
Genesys Routing Developer:
Candidate must have experience in Contact center technology especially in Genesys platform and it is Ideal if he is from health care domain, but it is not mandatory.
Requirements:
Development experience using Genesys Suite of technologies with specialization in Genesys Framework is a must. ( Genesys CTI, Genesys SIP, Genesys Composer, ORS (Orchestration Server), Genesys OCS, Genesys Workspace, Genesys Eservices.) Design and Develop Routing Applications for Voice and Multi-Channel using Composer / IRD, SCXML is a must and VXML will be of added advantage. Proficient in tools like CCpulse , GAX (Genesys Administrator Extension), GA(Genesys Administrator) & Kazimir will be considered a plus. Database knowledge pertaining to SQL and Cassandra will be considered a plus. Having a strong knowledge in SSDLC. CICD experience with Jenkins and GitHub. Experience with basic Java development is a plus.
What skills/attributes are a must have?
• 3+ years of Routing Development Experience in Genesys Contact Center Solutions (Voice, IVR and Multi-channel)
• 3+ years of Configuration management tools
• Experience in developing Routing workflows using Composer
• 3+ years of experience in designing, developing and debugging routing solutions implemented using Genesys Orchestration Server, Genesys Rules Engine and URS
• Working knowledge of Genesys/Cisco Framework, reporting, routing and multi-channel components
• Ability to architect routing design and development for new solutions that will be implemented for the customer
• Experience in troubleshooting routing issues in production on call
• Excellent Communication and interpersonal skills
What skills/attributes are nice to have?
• Experience on Build automation tools such as Anthill Pro, XL Deploy, and Jenkins to support CI / CD approach
• Experience using Cyara for call flow automation testing
• Genesys certification in Routing.
Thanks and Regards,
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| Amrit Kumar Roy Sr. Executive- Resourcing The Brixton Group, Inc. 8514 McAlpine Park Drive Suite 200, Charlotte, NC (o) (704) 457-5574 | amrit@brixton.net |
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