Role Genesys Solution Architect
Location KY, Louisville
Type Contract
Partner with product managers and product owners to understand business needs and develop architecture solutions and blueprints for the customer experience center platform solutions · Lead and govern technical solutions meeting functional/non-functional requirements and drive technology solution implementations · Establish cloud platform governing and operating model · Provide best practice recommendations and optimization opportunities within the contact center experience platform · Collaborate with internal and external stakeholders for the solution, designing and implementing customer experiences using Genesys PureCloud platform · Experience as a Cloud Architect involving large scale cloud contact center experience using Genesys PureCloud platform · Experience in implementing capabilities including (but not limited to): Omni-channel – "Queuing, routing, and experience", Softphone, Voice Authentication, Desktop Process Automation and Analytics, Speech Analytics, Call Recording, Workforce Management, AI/ML, Chatbots, etc. · Experience implementing Genesys Workforce Optimization (WFO) and Workforce Engagement Management (WEM) · Experience architecting and designing complex Queuing/Routing, Call Flow, Conversational flows using Genesys PureCloud Architect · Experience building conversational applications (e.g. Google Dialogflow, IBM Watson Assistant, or Amazon Connect) · Experience integrating Genesys PureCloud with CRM
Best Regards
Dushyant Som
Technical Recruiter
dushyant.som@scalable-systems.com
Direct No: 8143761371
www.scalable-systems.com
You received this message because you are subscribed to the Google Groups "Hiringzone98" group.
To unsubscribe from this group and stop receiving emails from it, send an email to hiringzone98+unsubscribe@googlegroups.com.
To view this discussion on the web visit https://groups.google.com/d/msgid/hiringzone98/7a45d9b6-15cd-4916-993c-42f821b0722fn%40googlegroups.com.
For more options, visit https://groups.google.com/d/optout.
