Role Project Manager
Locaton USA
Type Contract
Job Description:
· Should have managed Infrastructure migration and transformation projects across Datacenter Services which includes Windows, VMware, Storage and Backup, Nutanix, O365 Messaging and Collaboration towers
· Responsible for managing Infrastructure Projects in Data center tower.
· Interacts frequently with Customer, other Customer IT Environment Providers and internal and external management, including in multi-vendor, multi-protocol complex network/systems environments, to ensure a high level of Customer satisfaction.
· Participates in Customer planning and delivery support strategy. Proactively monitors all Service Processes for the applicable Tower(s), manages issues and alerts other SDMs, the Service Provider Account Manager and/or Customer as needed.
· Leads and directs the applicable Tower delivery team with direction from the Service Provider Account Manager.
· Monitors and manages Service Level performance and reports performance in accordance with the Master Services Agreement.
· Manages operational budgets and Project hours.
· Monitors Service Provider Personnel training and certification requirements and completes training evaluations. Ensures compliance with all applicable Laws with respect to the Services.
· Provides the Service Provider Account Manager a single point of contact and serves as an advocate between Service Provider's service delivery organization and the Service Provider Account Manager/Customer for the applicable Tower(s);
· Ensures positive customer satisfaction;
· Drives/manages Service quality and improvement of Service delivery processes;
· Participates in Customer account plan/strategy;
· Understands Customer's requirements and business opportunity/requirements and provides guidance and support to Customer, as applicable;
· Provides technical support;
· Participates in the 'Change Control Board' and/or the Change Control Process;
· Participates in operations and governance meetings and other committees as required
Dushyant Som
Technical Recruiter
dushyant.som@scalable-systems.com
Direct No: 8143761371
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