Hi
Hope you are doing well
I wanted to reach out to you today because I have an open position for Desk Side Support with one of my clients here in the MANHATTAN, KS (Onsite). The client has a strong reputation in the industry for being a top company to work for. The management and staff provide a great work-life balance with many perks for their employees
Job Description
As an Onsite Support Technician with minimum of one to three years of technical experience in providing quality services to the end users which includes the following key roles and responsibilities:
- Provide customer facing end-user support that includes:
- Install and Configure desktops, laptops, mobile devices, and associated Peripherals and related Software.
- Perform Break Fix, Desk Side Support, IMACD’s, Data Migration, Refreshes, etc.
- Perform onsite updates, Configuration changes, or Software installations.
- Provide onsite technical assistance to End Users.
- Identifies potential issues that could adversely impact End User experience and follows through on action steps to prevent.
- Manage the ticket queue and ensure tickets are resolved and closed within the defined service level agreement. Respond to end-user requests for updates on ticket status and promptly follow up as needed.
- Coordinate with vendors for provision of end-user support (e.g. Hardware Vendor technicians for warranty repair/replacement)
- Perform end-user support related security and controls and compliance related tasks such as access reviews, risk assessments, controls verifications, facility inspections, maintenance of verification logs
- Coordinate with Level 3 support groups and project teams for service delivery enhancements, maintenance and upgrades.
- Provide IT support for on-site or off-site events and meetings including site setup, coordination with venue IT/AV contacts and stand-by support
Thanks and Regards, Please give me a call today at: 248-257-5719 Ext 168 so that we can discuss the details of the company and position in more detail.
Jason Roy,
Senior Resource Specialist,
Yochana It Solutions INC,
Farmington Hills, MI
Direct - 248-257-5719|248-213-6465 Ext 168
jason@yochana.com | www.yochana.com
