CyberArk HashiCorp SME
Philedelphia
· The Support Engineer will troubleshoot HashiCorp Cloud Platform issues including account-related problems and technical issues that customers encounter with the HCP Platform. In addition, as time allows, the Support Engineer will work complex issues related to HCP Vault and work to find viable solutions while maintaining detailed communication with customers and responsiveness to their needs.
· In this role you can expect to:
- Reproduce and debug customer issues by building or using existing test environments and tools.
- Communicate tactfully with customers: gather info, provide diagnostic and resolution steps, convey process and product guidance
- Solve incoming technical support requests within SLA, including high-severity urgent cases
· You may be a good fit for our team if you have:
- 7+ years of Support Engineering experience (or comparable customer-facing technical role), preferably for mission-critical software
- Experience in performing Privileged Account Management with fair understanding the underlying business processes.
- Experience with major cloud platforms, distributed systems, microservice architecture, and containers
- Experience troubleshooting and resolving urgent, high-visibility customer problems
- Experience communicating clearly and effectively, both verbally and in writing
- Experience working with Enterprise customers and advocating for customer experience
- Experience with scripting tool of choice to help automate reproduction environments (for example, Bash, Python)
- DevOps Engineering, Software Engineering, and/or System Administration experience is a huge plus
- Experience with Vault & other HashiCorp tools is a plus
- Ability to read complex code for troubleshooting and familiarity with Github
- Experience with REST APIs and command line tools
- Well-organized, excellent work ethic, attention to detail, and ability to learn new technologies quickly
- Excellent problem solving, analytical, and troubleshooting skills
- Bachelor's degree in Computer Science or equivalent professional experience.
Sincerely Yours,
Dushyant Som
Sr.Technical Recruiter
Diverse Lynx, LLC
Tel: (732) 452-1006 Ext.296
Direct : 8143761371
Dushyant.som@diverselynx.com
www.diverselynx.com
You received this message because you are subscribed to the Google Groups "Hiringzone98" group.
To unsubscribe from this group and stop receiving emails from it, send an email to hiringzone98+unsubscribe@googlegroups.com.
To view this discussion on the web visit https://groups.google.com/d/msgid/hiringzone98/dd803a81-e195-4ba9-9ba2-d41be1338880n%40googlegroups.com.
For more options, visit https://groups.google.com/d/optout.
