Remote
Long term Contract
Must Have Skills
� IBM WCS
� WCS Core Framework
� WCS Access Control Policies
� WCS Command Framework
� WCS Capacity Planning Sizing
� Minimum 8 Years of IBM WCS or Support Experience
� Minimum 5 Years of experience in production support for a customer facing ecommerce application
� Strong experience in problem diagnosis and creative problem solving skills
� Excellent written and oral communication skills
Desired Skills
� Ecommerce B2B and B2C functional knowledge
� Experience in using tools such as Dynatrace Splunk IBM memory analyzer and other application monitoring diagnosis tools
Roles Responsibilities
� Monitor and report application performance metrics using tools such as Dynatrace Splunk Resolve incidents within agreed SLA
� Provide on call support weekly rotation during nonbusiness hours
� Evaluate and increase application software effectiveness by suggesting best practices and identify performance improvement opportunities
� Collaborate and work closely with business analysts development teams and team members to provide IT and business specific knowledge and expertise and create solutions that are aligned with business directives
� Create reusable knowledge articles how to guides for commonly occurring issues
� Provide solutions for recurring problems and track to closure
� Participate in application design discussions and Knowledge transfer sessions
Thanks
_______________________________
Kamal Sukhija
Recruiter
Centraprise Corp
3 Ethel Rd, #304, Edison, NJ 08817
Desk:+1 (469) 210 8434
Email: kamal@centraprise.com
USC and GC"s are encouraged to Apply
