Greetings Ronald,
My name is Amit and I am a Senior Technical Recruiter at eTeam . eTeam is a global contingency staffing firm servicing fortune 1000 clients across North America, Europe, and Asia. We have an excellent job opportunity with one of our clients.
Job Title: Customer Service /Call Center Representative
Location: Arlington, VA (Remote Role)
Duration: 03 Months
Description:
SHIFT TIMINGS: Must be available for any 8-hour shift between M-F, 7am-6pm and Saturday, 7am-5pm. (Scheduled M-F or Tues-Sat)
RESPONSIBILTIES:
- This role provides unbiased assistance to callers with questions regarding claims.
- Responds to phone inquiries in a prompt, courteous and concise manner.
- Assists with problem resolution, as needed.
- Documents all encounters in clear and concise logs in the database.
- Transfers callers to other Customer Care units as needed.
- Meets individual performance standards.
- Performs other duties as may be assigned by management.
- Associates Degree (2-year degree) OR High School Diploma or GED with >2 years of experience in a call center environment
- >1 year of Customer Service experience
- Requires experience with Microsoft Office 365.
- Proficiency with Microsoft Office, specifically Word, Excel, Outlook, and Teams
- Typing speed of at least 40 wpm
- Must be effective at multi-tasking.
- Must be within 90 miles from a Client office
- Bachelor’s Degree
- >6 months of Unemployment Claims Processing experience
- >1 year of experience in a Call Center environment
If you are interested, qualified, available, planning to make a change, or know of a friend who might have the required qualifications and interest, please call me ASAP at (908) 650-9596 even if we have spoken recently about a different position. If you do respond via e-mail please include a daytime phone number so I can reach you.
Also, please take a few minutes to answer some of the questions below as they will help me qualify your candidature
Full Legal Name as in Driving License/ Passport:
Preferred email ID:
Day/ Evening phone numbers:
Current Location:
Work Authorization:
Earliest availability for Phone/ On-Site interview:
Hourly Rate:
Earliest possible start date:
Also, be aware that our client conducts extensive background checks on candidates who are extended offers of employment.
P.S. We are offering a bonus of $150 for candidate referrals that result in a successful placement by eTeam Inc. Please contact us for details.
Sincerely yours,
Amit Agarwal
Senior Technical Recruiter
eTeam Inc.
aagarwal@eteaminc.com
(908) 650-9596
285 Davidson Avenue Suite 406
Somerset, NJ, 08873-4153
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