From technology influencing how people behave at work to AI engineering and hyper-automation, here are the biggest technology trends in 2021 that will shape the future, according to Gartner.
Total Experience: ‘Creating A Sustainable Competitive Advantage’
Gartner defines its “total experience” trend as combining the customer experience, employee experience and user experience to transform a business outcome.
The goal is to improve the overall experience where all of these pieces intersect from technology to employees to customers and users.
Tightly linking all of these experiences as opposed to individually improving each one will differentiate a business from competitors in a way that is difficult to replicate, “creating sustainable competitive advantage,” Gartner said.
Having a total experience will enable organizations in 2021 to capitalize on COVID-19 disrupters including remote work, mobile, virtual and distributed customers.