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Hi
Hope you are having a fantastic day.
I have an excellent opportunity for Desktop Support technician with one of our client. The details of the same are as follows.
In case you find this opportunity interesting and in line with your career goals, I would be highly interested in discussing this with you further. Kindly respond with your updated resume along with a good time and number to reach you.
However, if for some reason, you feel unable to pursue this opportunity at this time, I would appreciate any references you may have and I would be happy to connect with them regarding the same
Job Title:- Desktop support technician
Position type :- Full time /contact
Locations: - Hamilton Montana (Vaccines Managed), Lincoln NE, Marietta PA, Memphis TN, Oak Hill, Philadelphia Navy Yard, Richmond, VA (Pfizer), Rockville BioPharm, Rockville Vaccines RTP, St. Louis Upper Merion (East & West) Upper Providence, Waltham, MA, Warren NJ, Zebulon
Primary skills: Deskside Services Technician Level 2+
Shift details: Hours/Days, 24/7
Expected Start Date: Immediately
Mode of interview, Video on Talview
Job Description: -
Job description for Desk-Side profile.
Responsibilities
· Good in Data Analysis & Reporting using MS Office and ITSM tools
· Coordinate desktop changes to avoid deployment collisions.
· Prepare requests for rollout
· Prioritize change requests
· Create rollout plans for changes requests
· Coordinate implementation process
· Keep track of request and make sure they are implemented as planned
· Participate in incident handling concerning desktop changes.
· Participate in projects concerning bigger desktop changes, for example rollout of new antivirus.
· Microsoft environment knowledge (desktop & server).
· Have good technical understanding of the products building up a desktop service.
· Experience from the desktop environment.
· Understanding and experience of change management process.
Technical Requirements
· Phone support experience necessary.
· Technical Service desk or technical call centre experience is necessary.
· Disciplined, systematic problem-solving skills required.
· Windows Operating systems
· Clients: Windows7, Windows Vista, Windows XP, Windows 2000, Windows 8, Windows 10
· Servers: Windows 2000, Windows 2003, Windows 2008,
· Knowledge of Active Directory, Exchange 2003/2007
· ITSM ticketing tools such as Remedy, HP Service Centre, Peregrine Service Centre
· Remote desktop connectivity applications like SMS, Bomgar, WebEx, Live Meeting, and Windows Native tools
· MS Office Suite (XP, 2003, 2007): MS-Word, MS-Excel, MS-PowerPoint, MS-Outlook, MS Project, and MS Visio
· Internet browsers (e.g. Explorer, Chrome, Firefox),
· VPN and remote dial-in users
· Support for laptop, desktops, and printers
· PDA and blackberry support
· Others: Adobe Acrobat and other common desktop applications like WinZip, etc
Soft Skills
· Excellent communication and conversation skills (Verbal and Written)
· Good documentation skills
· Good working knowledge of MS OFFICE (Including MS Project and Visio)
· Should have a great customer handling skill
· Able to handle unforeseen situations
· High level of acceptance
· Can drive HCL’s value and its methodology
Other Skills / Experience
· Ability to successfully provide hardware/software/network problem analysis and resolution support over the phone
· Personal dedication to providing high quality, superior service at all times. Ability to finish what is started is a must.
· Ability to integrate as a cross-functional, team player in a fast-paced environment where all information is shared.
· Ability to learn new information quickly and the willingness to do so at all times.
· Ability to work flexible hours from time to time to cover for other Service desk staff and to be on call via pager during the week.
· Customer Focus
· Teamwork
· Technical Expertise
· Interpersonal Effectiveness
· Concern for Order and Quality
Years of Experience Relevant:
4-7+ years of Service desk/Deskside, customer service, and support experience with problem solving involving hardware.
Certification requirements (Good to have)
· Preferred MCP/MSCE/MSCA/A+ or HDI CSS or Cisco certification
· ITIL knowledge of V2 or V3 especially on Service Desk, Incident, Problem, and Change Management preferred
· Please ensure you have checked to see that the skills required match the profile. If the resource has previously worked for HCL then call out their last Reporting Manager and the reason why they left. Please let me know if you have any questions and I look forward to working with you.
Regards,
Niket Kumar
Logic Planet Inc
4525 Route 27,Princeton, NJ 08540.
Desk Ph: 732-512-0009 Ext: 408
Email: niket.kumar@logicplanet.com | www.logicplanet.com
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19 years in IT. 400 employees. $40M in revenues
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