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Title: Application Systems Administrator
Job ID : OSD20-0202
Company: ITS63/MBTA
Location: BOSTON, MA
Description:
SUMMARY
The Application Support Administrator will assist with the systems analysis, application configuration, application support, system administration, and system maintenance in support of, but not limited to, the implementation of the Bid / BidWeb modules of HASTUS, a scheduling and operations management application for the transit industry.
HASTUS is a specialized application utilized for transit operations management. The application consists of an integrated suite of modules used for various functions across transit operations, including service planning & analysis, scheduling, employee work & vacation selection, workforce management, day-of-operation management and timekeeping for bus, light rail, and heavy rail operations. The HASTUS BidWeb module is a self-service, web-based application used by transit operations personnel to select the routes they will be driving, along with selecting vacation time off, on a quarterly basis.
DUTIES & RESPONSIBILITIES
- Serve as lead technical analyst of application support team for BidWeb module implementation.
- Learn and mentor technical application support team on usage of BidWeb module and the module's connection to the HASTUS application as a whole.
- Provide 2nd level support for troubleshooting issues, including issues with application functionality, environment configuration, and system integrations. Escalate items to internal technical teams (Server, Network, Database, etc.) and / or software vendor (GIRO) as needed.
- Develop and maintain technical support documentation (procedures, runbooks, and configuration guides) and architecture diagrams; conduct peer reviews of documentation created or updated with other technical staff.
- Perform technical configuration of HASTUS, including definition of foundational data elements, versioning of data elements, and associated application configuration.
- Provide 2nd level support on technical design of user access configuration and provisioning activities, including advisement of best practices. Perform development / configuration, if necessary.
- Assist with responding to inquiries on HASTUS application functionality, data organization / structure, logical architecture, and physical architecture to technical and business stakeholders as questions and / or issues arise.
- Assist with performing ad-hoc data queries and monitoring / supporting batch processes.
- Perform support of end-users with application functionality and password resets.
- Work any and all shifts and / or locations as assigned or directed. This may include shifts outside of regular working hours, including early mornings, late at night, and weekends.
- Respond to emergencies a on a twenty four (24) hour, seven (7) day per week basis.
- Bachelor's degree from an accredited institution in Computer Science, Information Technology, or a related field.
- Four (4) years of experience in application analysis and programming, including design, development, implementation, and administration / support.
- Experience in enterprise system and / or application administration
- Experience with scheduling and / or operations management applications
- Interest in working in and learning about the public transit industry
- Experience in the transportation or public transit industry strongly preferred
- Experience with HASTUS or other transit scheduling & operations management applications (ex: Trapeze FX) strongly preferred
- Strong interpersonal skills to interact with end-users and team members.
- Strong oral and written communication skills.
- Effective organizational, analytical, multi-tasking, time management, and documentation skills.
About E-Talent Network: We are the fastest growing staffing company in North. We are the sole agency that does recruitment sourcing for 22nd Century Technologies, Inc.(TSCTI), leveraging our extensive network and resources.
About 22nd Century Technologies, Inc.(TSCTI) 22nd Century Technologies, Inc.(TSCTI), is a midsize temporary staffing company with 4100+ FTE and presence in all 50 states serving 300+ direct Federal, State, Local & commercial clients. TSCTI was recently named as Fastest growing staffing form in 2019 by SIA. TSCTI customers include US Air Force, US Army, NAVAIR, US Marine, FBI, IRS, all 50 states, 73 counties, 87 cities, 14 School Districts, Boing, UPS, Lockheed Martin, Raytheon, Collins Aerospace, Parsons, AECOM, and Unisys. With high employee retention policy, well designed career growth, TSCTI was named as” Best Software company to work for” by Forbes.
You can visit the following websites to know more about 22nd Century: www.Tscti.com ; www.tscsled.com
Recent news about TSCTI:
You can visit the following websites to know more about 22nd Century: www.Tscti.com ; http://www.tscstaffing.com;
Recent news about TSCTI:
https://www.entrepreneur.com/article/338698
http://fastestgrowing.staffingindustry.com/listing/22nd-century-technologies-inc/
https://microsoft.cioreview.com/vendor/2019/22nd_century_technologies
Sincerely yours,
Swati Verma
E Talent Network
http://etalentnetwork.com
Mclean, VA
swativ@etalentnetwork.com
(703) 258-3362 Ext.330
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